# Pachca glossary

> Every Pachca term in plain English, from API to Workspace. Clear definitions for teams and administrators.

Источник: https://pachca.com/en/glossary

116 team chat terms explained, from API to Workspace

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A

[Access levels→ ](https://pachca.com/en/glossary/access-levels)

Pachca's permission hierarchy: Owner, Administrator, Employee, Multi-guest and Guest, each with different capabilities

[Account→ ](https://pachca.com/en/glossary/account)

Your personal Pachca login, tied to an email address. One account lets you join several workspaces with a different role in each

[Administrator→ ](https://pachca.com/en/glossary/administrator)

A Pachca role with extended permissions: administrators manage members, configure the workspace, and create chats and bots

[Agent harness→ ](https://pachca.com/en/glossary/agent-harness)

The software layer around a language model that turns it into a working agent: the execution loop, tools, context, memory and limits

[Agent memory→ ](https://pachca.com/en/glossary/agent-memory)

What an AI agent remembers between steps and conversations: the conversation history, user preferences and results of past tasks

[Agent orchestration→ ](https://pachca.com/en/glossary/agent-orchestration)

Coordinating how AI agents work: who picks up a task, what order the steps run in, how data gets passed along and what happens when something fails

[Agent Skills→ ](https://pachca.com/en/glossary/agent-skills)

Ready-made instructions that teach an AI agent to work with a specific service. Pachca's skills install with one command and work with 40+ agents

[Agentic workflow→ ](https://pachca.com/en/glossary/agentic-workflow)

A process where an AI agent breaks a task into steps, calls tools and checks the result on its own, instead of following a predefined script

[AI agent→ ](https://pachca.com/en/glossary/ai-agent)

A program built on a language model that decides for itself which steps and tools a task needs. In Pachca, agents work in threads alongside your team

[AI assistant→ ](https://pachca.com/en/glossary/ai-assistant)

A program built on a language model that answers questions and carries out requests in a conversation: writes text, summarizes documents, explains things. A corporate assistant works with company data and follows company rules

[AI summary→ ](https://pachca.com/en/glossary/ai-summary)

A short recap of a long text written by a language model: a meeting, a thread or a document. In Pachca, a call's AI summary arrives in the thread after the meeting

[AI teammate→ ](https://pachca.com/en/glossary/ai-teammate)

An AI agent that works on your team like another colleague: it has a name, people @mention it in threads and it replies right there

[API→ ](https://pachca.com/en/glossary/api)

Pachca's programming interface for automation: send messages and manage chats and members over a REST API

[Archive→ ](https://pachca.com/en/glossary/archive)

A place for chats you no longer need in Pachca: they disappear from your main list but keep their history, show up in search and are easy to restore

[Async communication→ ](https://pachca.com/en/glossary/async-communication)

A way of working together in a team chat app without expecting instant replies. Ideal for distributed teams and for protecting focus time

[Attachment→ ](https://pachca.com/en/glossary/attachment)

A file attached to a message in Pachca: documents, images and videos up to 4 GB, with previews right in the chat

[Avatar→ ](https://pachca.com/en/glossary/avatar)

Your profile picture in Pachca. It shows up in chats and mentions and helps teammates recognize you

B

[Badge→ ](https://pachca.com/en/glossary/badge)

Pachca's indicator for unread messages: a red circle with a number on the chat icon, in the sidebar and on the app icon

[Bot→ ](https://pachca.com/en/glossary/bot)

A virtual member in Pachca for automation: it pulls data from external systems and posts notifications to chats, without using a seat

[BYOK→ ](https://pachca.com/en/glossary/byok)

Bring Your Own Key in Pachca: your company controls the encryption keys through its own KMS for maximum protection of company data

C

[Call transcription→ ](https://pachca.com/en/glossary/call-transcription)

A text version of a Pachca video call: after the meeting, an AI summary (a short recap) and the full transcript arrive in the thread

[Channel→ ](https://pachca.com/en/glossary/channel)

A Pachca chat type for announcements: only editors can post and everyone else reads. Ideal for company news

[Chat→ ](https://pachca.com/en/glossary/conversation)

A Pachca chat where every member can post. Great for team discussions and projects

[Chat filters→ ](https://pachca.com/en/glossary/chat-filters)

Filter your Pachca chats by type, members and activity. Find the chat you need among hundreds of conversations

[Chat members→ ](https://pachca.com/en/glossary/chat-members)

The list of employees who have access to a specific Pachca chat. It shows their roles and lets you manage who's in

[Chat types→ ](https://pachca.com/en/glossary/chat-types)

The kinds of chats in Pachca: chats for discussion, channels for announcements and direct messages between employees

[Chatbot→ ](https://pachca.com/en/glossary/chatbot)

An interactive bot in Pachca that replies to messages automatically, following preset scripts. Built with the API and outgoing webhooks

[Chats→ ](https://pachca.com/en/glossary/chat)

The umbrella term for every kind of conversation in Pachca: chats, channels and direct messages

[Comment→ ](https://pachca.com/en/glossary/comment)

A comment on a message inside a thread in Pachca. It keeps the context of the discussion and doesn't clutter the main chat

[Context window→ ](https://pachca.com/en/glossary/context-window)

How much text a language model can take into account at once. It's measured in tokens and limits how much chat history and documentation an agent can see

[Cross-chat threads→ ](https://pachca.com/en/glossary/cross-threads)

A Pachca feature that lets you invite teammates into a thread even if they aren't in the main chat. Bring more people into the discussion without adding them to the chat

[Custom reactions→ ](https://pachca.com/en/glossary/custom-reactions)

Your company's own emoji for reacting to messages in Pachca: logos, team memes and special approval icons

[Custom status→ ](https://pachca.com/en/glossary/custom-status)

A personal status with an emoji and text in your Pachca profile. It tells teammates whether you're busy, how you're doing or where you are

D

[Daily standup→ ](https://pachca.com/en/glossary/daily)

A short daily team meeting to sync on progress. In Pachca, you can run it over a video call or async in a thread

[DEK→ ](https://pachca.com/en/glossary/dek)

Data Encryption Key: a unique key that encrypts each message in Pachca. Part of the BYOK setup for maximum data protection

[Delivery status→ ](https://pachca.com/en/glossary/delivery-status)

Check marks under a Pachca message: one means delivered, two mean read. They tell you whether your message got through

[Desktop app→ ](https://pachca.com/en/glossary/desktop-app)

Pachca for your computer: native notifications, keyboard shortcuts and no browser required

[Direct messages→ ](https://pachca.com/en/glossary/direct-messages)

A private chat between two people in Pachca. Good for one-on-one questions and confidential conversations

[Draft→ ](https://pachca.com/en/glossary/draft)

An unsent message that Pachca saves automatically. Your text won't get lost if you close the app or switch chats

E

[Editor→ ](https://pachca.com/en/glossary/editor)

A channel role in Pachca with permission to post. Subscribers can only read, while editors post

[Emoji→ ](https://pachca.com/en/glossary/emoji)

Icons for expressing emotions in Pachca messages and reactions. Standard emoji, plus custom ones your company can upload

[Employee→ ](https://pachca.com/en/glossary/employee)

The standard Pachca role: people can use and create chats and join calls, but have no admin permissions

[Encryption→ ](https://pachca.com/en/glossary/encryption)

How Pachca protects company data: encryption in transit (TLS) and at rest, plus the option to use your own keys (BYOK)

[Export→ ](https://pachca.com/en/glossary/export)

Download your Pachca message history as a file for archiving, audits or data migration

F

[File→ ](https://pachca.com/en/glossary/file)

Documents, images and videos in Pachca's cloud storage. Share them by link and preview them right in the chat

[Folder→ ](https://pachca.com/en/glossary/folder)

A way to organize chats in Pachca: group them by project, department or topic for faster navigation

G

[Group call→ ](https://pachca.com/en/glossary/group-call)

A video meeting in Pachca with several participants: screen sharing, in-call chat, recording and calendar integration

[Group tag→ ](https://pachca.com/en/glossary/group-tag)

A way to group employees in Pachca by department or project. Mentioning a tag notifies everyone in it and adds them to chats

[Guardrails→ ](https://pachca.com/en/glossary/guardrails)

Rules and technical limits that keep an AI agent within the scope of its task: access controls, limits, filters and human approval

[Guest→ ](https://pachca.com/en/glossary/guest)

A free Pachca role for outside collaborators with access to one chat and limited features. Ideal for contractors and partners

H

[Hallucinations→ ](https://pachca.com/en/glossary/hallucinations)

Language model answers that sound convincing but aren't true: made-up numbers, links, quotes or API methods

[Human-AI team→ ](https://pachca.com/en/glossary/human-ai-team)

A team where people and AI agents work together in the same chats and threads, on shared tasks. In Pachca, you bring an agent into a discussion with an @mention

[Human-in-the-loop→ ](https://pachca.com/en/glossary/human-in-the-loop)

An approach where a person reviews and approves an AI agent's actions at key steps. In Pachca, an agent can prepare a draft, and you send it

[Hybrid work→ ](https://pachca.com/en/glossary/hybrid-work)

A mix of office and remote days. Pachca keeps everyone connected, wherever they happen to be working

I

[Incoming webhook→ ](https://pachca.com/en/glossary/incoming-webhook)

A Pachca URL that receives automatic notifications from external services: CRMs, task trackers, monitoring and other systems

[Integration→ ](https://pachca.com/en/glossary/integration)

Connect your work tools to Pachca: CRMs, task trackers, monitoring and other systems via the API and webhooks

[Internal communications→ ](https://pachca.com/en/glossary/internal-communications)

How employees share work information through a team chat app: chats, channels, calls and notifications in one place

J

[Job title→ ](https://pachca.com/en/glossary/job-title)

A field in your Pachca profile that shows your role at the company. It helps teammates understand who's responsible for what

K

[KEK→ ](https://pachca.com/en/glossary/kek)

Key Encryption Key: a key that encrypts other keys in Pachca's BYOK setup. It's derived from the master key stored in your KMS, fully under your company's control

[Keyboard shortcuts→ ](https://pachca.com/en/glossary/shortcuts)

Hotkeys that speed up your work in Pachca: Ctrl+K to search, Ctrl+Enter to send, Ctrl+/ for the full list

[KMS→ ](https://pachca.com/en/glossary/kms)

Key Management Service: an external service that stores master encryption keys. Pachca supports Yandex Cloud KMS, Cloud.ru, HashiCorp Vault and Deckhouse Stronghold

L

[LLM→ ](https://pachca.com/en/glossary/llm)

A large language model: a neural network trained on massive amounts of text. LLMs power ChatGPT, Claude and the AI agents you connect to Pachca

[LLM token→ ](https://pachca.com/en/glossary/llm-token)

The unit of text a language model counts in: a word or part of one. Tokens measure the context window, the length of a request and what an LLM costs to run

[llms.txt→ ](https://pachca.com/en/glossary/llms-txt)

A file that describes a website for language models. Pachca has llms.txt files for the site and the API: drop one link into your prompt and the agent figures out the API

[Lobby→ ](https://pachca.com/en/glossary/lobby)

The screen where you pick a workspace after logging in to Pachca. It shows every company you belong to

M

[Markdown→ ](https://pachca.com/en/glossary/markdown)

A markup language for formatting Pachca messages: \*\*bold\*\*, \*italic\*, \`code\`, lists and headings without a complex editor

[MCP→ ](https://pachca.com/en/glossary/mcp)

Model Context Protocol: an open protocol for connecting AI agents to external data and tools. Pachca has an official MCP server

[Mention→ ](https://pachca.com/en/glossary/mention)

Get a teammate's attention in Pachca with @name or @tag. They'll get a notification even if the chat is muted

[Message template→ ](https://pachca.com/en/glossary/message-template)

Ready-made text you can send in a click in Pachca. Saves time on answers and instructions you repeat often

[Mobile app→ ](https://pachca.com/en/glossary/mobile-app)

Pachca for iPhone and Android: push notifications, chats, calls and full sync with the desktop app

[Multi-agent system→ ](https://pachca.com/en/glossary/multi-agent-system)

Several AI agents that split a task into parts: each one handles its own piece, and the results come together at the end

[Multi-guest→ ](https://pachca.com/en/glossary/multi-guest)

An extended guest role in Pachca that gives outside collaborators access to several chats. A good fit for long-term partnerships

[Mute→ ](https://pachca.com/en/glossary/mute)

Turn off notifications for a specific Pachca chat. Messages still arrive, but no sounds or pop-ups distract you

N

[Nickname→ ](https://pachca.com/en/glossary/nickname)

Your unique handle in Pachca for @mentions. It makes it easy to find a teammate and get their attention in a chat

[Notification→ ](https://pachca.com/en/glossary/notification)

Pachca's alert system: push notifications about messages, mentions, calls and other events

O

[Onboarding→ ](https://pachca.com/en/glossary/onboarding)

Getting new employees up to speed in Pachca: learning materials, guides and automatic access to the right chats

[OpenAPI→ ](https://pachca.com/en/glossary/openapi)

A standard for describing REST APIs in a machine-readable way. Developers generate clients and SDKs from Pachca's OpenAPI spec, and AI agents use it to learn the API

[Outgoing webhook→ ](https://pachca.com/en/glossary/outgoing-webhook)

A URL that receives events from Pachca: new messages, reactions and chat updates. The foundation for building integrations and bots

[Owner→ ](https://pachca.com/en/glossary/owner)

The highest access level in Pachca: full control of the workspace, including administrators, data export and deleting the company

P

[Pachca CLI→ ](https://pachca.com/en/glossary/pachca-cli)

A command-line tool for working with the Pachca API. It runs without installation via npx and works well for AI agents, scripts and CI

[Pinned message→ ](https://pachca.com/en/glossary/pinned-message)

An important message pinned to the top of a Pachca chat. Everyone in the chat can see it, which makes it handy for announcements and key links

[Private chat→ ](https://pachca.com/en/glossary/private-chat)

A Pachca chat with restricted access: only invited members can read and post. Ideal for confidential discussions

[Profile→ ](https://pachca.com/en/glossary/profile)

An employee's personal page in Pachca: contact details, job title, department, avatar and other info for teammates

[Prompt→ ](https://pachca.com/en/glossary/prompt)

A text request to a language model or AI agent. In Pachca, a prompt is just a regular message where you @mention an agent in a thread

[Public chat→ ](https://pachca.com/en/glossary/open-chat)

A Pachca chat any employee can join on their own. Ideal for general discussions and company news

[Public note→ ](https://pachca.com/en/glossary/public-note)

An important announcement or set of instructions pinned in a Pachca chat. Everyone can see it, and it won't get lost in the message feed

[Push notification→ ](https://pachca.com/en/glossary/push-notification)

A Pachca alert on your phone: you hear about new messages instantly, even when the app is closed

R

[RAG→ ](https://pachca.com/en/glossary/rag)

Retrieval-augmented generation: the model first finds the right documents, then answers based on them. It's how an AI agent answers from your company's knowledge base

[Reaction→ ](https://pachca.com/en/glossary/reaction)

A quick way to respond to a Pachca message with an emoji. It shows how you feel about something without writing a reply

[Reminder→ ](https://pachca.com/en/glossary/reminder)

Pachca's built-in task tool: create reminders, set deadlines and track progress right in the team chat app

[Remote work→ ](https://pachca.com/en/glossary/remote-work)

Working outside the office. Pachca keeps remote teams connected through chats and video calls

[Roles→ ](https://pachca.com/en/glossary/roles)

How permissions are split up in Pachca: Owner, Administrator, Employee and Guest, each with a different set of capabilities

[Russian AI tools for business→ ](https://pachca.com/en/glossary/russian-ai-for-business)

AI tools from Russian companies, mainly Sber and Yandex: GigaChat, Alice AI, YandexGPT and Kandinsky. They're officially available in Russia and paid in rubles

S

[Scheduled message→ ](https://pachca.com/en/glossary/scheduled-message)

Send a Pachca message at a time you choose. Handy for teams across time zones and for planning communication ahead

[Screen sharing→ ](https://pachca.com/en/glossary/screen-sharing)

Show your screen to teammates during a Pachca video call: for presentations, collaboration and walkthroughs

[Shadow AI→ ](https://pachca.com/en/glossary/shadow-ai)

When employees use AI tools for work outside company rules, for example through personal accounts. According to Pachca's research, 58% of AI users do this

[Sidebar→ ](https://pachca.com/en/glossary/menu)

The navigation panel on the left side of Pachca: chat folders, pinned contacts, search and workspace settings

[Single pane of glass→ ](https://pachca.com/en/glossary/single-pane)

An approach where all your work communication, from chats to calls to notifications, lives in one team chat app

[Slack import→ ](https://pachca.com/en/glossary/slack-import)

Move your chat history, messages and files from Slack to Pachca so your team can switch over seamlessly

[SSO→ ](https://pachca.com/en/glossary/sso)

Single sign-on to Pachca with your company account: works with Active Directory, Google Workspace, Keycloak and other IdPs

[Sticker→ ](https://pachca.com/en/glossary/sticker)

A large image for expressing emotions in Pachca chats. Upload your own sticker packs to give chats your company's style

[Storage→ ](https://pachca.com/en/glossary/storage)

Pachca's cloud file storage: documents, images and videos are available to the whole team from any device

[Storage limit→ ](https://pachca.com/en/glossary/storage-limit)

The maximum amount of files you can store in a Pachca workspace. It depends on your plan, and each file can be up to 4 GB

[Sync→ ](https://pachca.com/en/glossary/sync)

Instant syncing of your Pachca messages, files and settings across all your devices

[System prompt→ ](https://pachca.com/en/glossary/system-prompt)

Baseline instructions an AI agent gets before any user request: its role, rules of behavior, available tools and limits

T

[Text formatting→ ](https://pachca.com/en/glossary/text-formatting)

Formatting options in Pachca messages: bold and italics, lists, code and links

[Thread→ ](https://pachca.com/en/glossary/thread)

A string of comments under a Pachca message. It keeps the context of the discussion, doesn't clutter the main chat and notifies only the people involved

[Token→ ](https://pachca.com/en/glossary/token)

A secret key that authorizes requests to the Pachca API. You create it in your workspace settings, and bots and integrations use it

[Tool calling→ ](https://pachca.com/en/glossary/tool-calling)

A language model's ability to use external functions like APIs, search and databases. It's what lets an AI agent take action, not just answer

[Two-factor authentication→ ](https://pachca.com/en/glossary/2fa)

An extra layer of protection for your Pachca account: along with the code from your email, you enter a code from an authenticator app when you log in

U

[Unread folder→ ](https://pachca.com/en/glossary/unread-folder)

An automatic Pachca section with all your unread chats. It helps you catch important messages and keep your inbox under control

V

[Video call→ ](https://pachca.com/en/glossary/video-call)

Video meetings in Pachca: up to 1,000 participants, screen sharing, recording and calendar integration

[Video call moderator→ ](https://pachca.com/en/glossary/videochat-moderator)

A role in Pachca group video calls: the moderator manages mics, cameras, screen sharing, recording and transcription, and can appoint co-moderators for big calls

[Video conferencing→ ](https://pachca.com/en/glossary/vks)

Technology for online meetings with video and audio. In Pachca, video conferencing is built right into the team chat app for seamless work

W

[Webhook→ ](https://pachca.com/en/glossary/webhook)

An automatic request a service sends to a given address as soon as an event happens. This is how one program finds out right away what happened in another

[Workspace→ ](https://pachca.com/en/glossary/workspace)

Your company's own isolated area in Pachca, with its own chats, members, settings and file storage

## Put Pachca to work.

Invite your team and start chatting. It's free.

[Start for free](https://app.pachca.com/signup)