# Message template

> Ready-made text you can send in a click in Pachca. Saves time on answers and instructions you repeat often

Источник: https://pachca.com/en/glossary/message-template

A message template is ready-made text for common situations. Use cases:

- Support replies
- Welcoming new employees
- Standard instructions
- Answers to frequently asked questions

You create templates with bots or integrations. You can add variables like the recipient's name, the date or a ticket number.