![Errors when adding people by email](https://pachca.com/help/oshibki-dobavleniya-polzovatelya-v-pachku-po-pochte.jpg)

# Errors when adding people by email

> Common errors when adding users to Pachca by email and how to fix them. A detailed guide with examples to help your team work effectively

Источник: https://pachca.com/en/help-center/administration/oshibki-dobavleniya-polzovatelya-v-pachku-po-pochte

## Common errors when adding users to Pachca by email and how to fix them

After you send email invitations, a few errors can keep someone from being added to your company. Here's what to do in each case:

### 1\. Invalid email

Unfortunately, Pachca can't always tell you about this error. If you entered the wrong email for a user, they simply won't get the invitation. But if an address is malformed and the invitation can't be delivered, Pachca shows you a list of those addresses.

In that case, double-check the person's email address and send the invitation again.

### 2\. The user has already been invited

Wait for them to join Pachca. If they can't, contact Pachca support ([Telegram](https://telegram.me/pachca_signup_bot) or [MAX](https://max.ru/id7842383501_bot)).

Updated: May 6, 2024