![New video calls in Pachca](https://pachca.com/help/videochat.jpg)

# New video calls in Pachca

> A refreshed interface and new features for video calls in Pachca, the team chat app. Step-by-step instructions with examples

Источник: https://pachca.com/en/help-center/features/novye-zvonki-v-pachke

## A refreshed interface and new features for video calls

The biggest change in the new platform: video calls no longer open in a separate browser window. They now run right inside the app, so switching between chats and calls is quicker and easier.

There are other improvements too:

- The call chat stays under the call's system message and is still available after the call ends.
- Up to 1,000 people can now join a single call.
- The call participant list now shows each person's job title.
- You can minimize a video call to a small window and keep working in your workspace without switching tabs.
- Group video calls have [moderators](https://pachca.com/en/help-center/features/moderaciya-v-videochatah) who manage microphones, cameras, screen sharing, recording and transcription.
- More stable audio, video and screen sharing quality.

**Note:** Workspaces that used the old calls need to switch to the new video platform with the toggle in workspace settings.

![Video platform toggle in Pachca workspace settings](https://pachca.com/help/novye-zvonki-1.png)

 All new workspaces get the new video platform by default.

Learn how to set up camera and microphone permissions on different devices in [this article](https://pachca.com/en/help-center/features/nastroyki-razresheniy-dlya-videochatov).

**Important:** The new platform currently supports calls within your workspace only, so links for external video calls are created in the [old format](https://pachca.com/en/help-center/features/videochat). To get one, click "+" in the sidebar on the main screen.

![Plus button in the Pachca sidebar for starting a quick call](https://pachca.com/help/menu.avif)

 You can also invite the person to your workspace as a **Guest**.

### How to start or join a call in a chat

![Starting a video call in a Pachca chat with the Join button](https://pachca.com/help/novye-zvonki-2.png)

To start a call in a chat, click the video camera icon in the chat's top menu. A message about the call appears in the chat. Everyone with access to the chat can join by clicking **Join** or the camera icon next to the chat.

In the iOS app, you can call a teammate without opening the chat: press and hold their chat in your **Direct messages** list and select **Call**.

### Preview window

![Pachca video call preview window with camera and microphone settings](https://pachca.com/help/novye-zvonki-3.png)

 Before you join a video call, you can get ready: pick your microphone, camera and headphones, check how you look on camera and make sure others can hear you. This way you know everything works before you click **Start video call**.

### Screen sharing

![Screen sharing in a Pachca video call with a choice of what to share](https://pachca.com/help/novye-zvonki-4.png)

 During a video call, you can share your screen with other participants. Click **Share screen** in the bottom panel and choose what to share: a tab, a window or your entire screen. To stop sharing, click the button again.

In group video calls, a [moderator](https://pachca.com/en/help-center/features/moderaciya-v-videochatah) can stop someone else's screen sharing or prevent participants from starting a new one. Then only moderators and the people they allow can share their screen.

### Call recording

![Video call recording button in the Pachca interface](https://pachca.com/help/novye-zvonki-5.png)

 By default, any participant can record a video call. To do this, click **Record video call** in the bottom panel. To stop recording, click the same button again.

In group video calls, a [moderator](https://pachca.com/en/help-center/features/moderaciya-v-videochatah) can prevent participants from starting a recording, so only moderators can record.

When the video call ends, the recording appears in the thread. From there, you can watch it, download it or forward it to others.

### Transcription and AI summaries

![Start transcription option in the Pachca video call menu](https://pachca.com/help/transkribaciya-zvonkov-menu.png)

 Pachca can transcribe your calls. After the meeting, an AI summary (a short recap) and a full transcript of the conversation arrive in the thread under the call message. In chats and channels, transcription turns on automatically. In one-on-one calls, choose **Start transcription** in the "⋯" menu.

You can set up auto-start and your own prompt for summaries in the chat: click the arrow next to the video call button in the chat header and choose **Configure AI summary**. The feature is in public beta and is rolling out to workspaces gradually. Learn more in [Call transcription and AI summaries](https://pachca.com/en/help-center/features/transkribaciya-zvonkov).

### Input devices

![Choosing audio and video input devices in a Pachca video call](https://pachca.com/help/novye-zvonki-6.png)

During a video call, you can change your audio or video source. Click the arrow next to the microphone or camera to open a drop-down menu where you can choose another device. Changes apply right away, so you don't need to leave the call.

### Find participants

![Pachca video call participant list with departments](https://pachca.com/help/novye-zvonki-7.png)

The **Participants** section shows a list of people along with their departments. From here, you can open anyone's profile and send them a direct message.

In group video calls, moderators use the same section to manage participants' microphones and cameras and assign co-moderators. Learn more about what moderators can do in ["Video call moderation"](https://pachca.com/en/help-center/features/moderaciya-v-videochatah).

### Chat thread inside a call

![Chat thread inside a Pachca video call under the call's system message](https://pachca.com/help/9.png)

 The chat is available to everyone in the call and appears as a thread under the call's system message. The chat history is saved after the call ends.

### Video call hotkeys

- Alt(⌥) + S: share screen
- Esc: minimize the call window
- Alt(⌥) + T: open the chat thread
- Alt(⌥) + P: open **Participants**
- Alt(⌥) + L: leave the call
- Alt(⌥) + V: turn camera on/off
- Alt(⌥) + M: turn microphone on/off

* * *

If you're still shopping around, read our [guide to choosing a video conferencing platform for business](https://pachca.com/en/blog/vks-dlya-biznesa-gid-po-vyboru-platformy). It covers the key criteria and includes a checklist.

Updated: September 28, 2026