![How to cancel your subscription](https://pachca.com/help/unsubscribe.jpg)

# How to cancel your subscription

> How to cancel your Pachca subscription: a step-by-step guide to canceling your plan, getting a refund and switching to the free plan

Источник: https://pachca.com/en/help-center/prices/unsubscribe

## Plus how refunds work

If your company is on the free Starter [plan](https://pachca.com/en/prices), you can simply stop using the app. You can come back to your company, with all its data, at any time.

Keep in mind that your whole team keeps access to the company, but you can [remove members](https://pachca.com/en/help-center/administration/user-management) if you want.

If you're on a paid plan and:

- You pay by card: go to **Subscription** and unlink your card, or [contact us](http://telegram.me/pachca_team_bot).
- You pay by invoice: you can simply stop using the app and not pay the next invoice.

Either way, you can keep using Pachca until the end of your paid period.

### Can I get a refund?

If you forgot to cancel your subscription and only noticed after you were charged for the next period, [contact us](http://telegram.me/pachca_team_bot) and ask for a refund. We review refund requests case by case, but our team is always happy to help. Once the refund is processed, how long the money takes to reach your card depends on your bank, usually up to 14 days.

### I want to delete my company completely

To delete your company from Pachca permanently, message us on [Telegram](http://telegram.me/pachca_team_bot) or email greg@pachca.com. But we recommend thinking twice: your data is stored indefinitely, and what if you want to come back someday? :)

Updated: February 5, 2024