A bot that posts survey responses to Pachca

Teams often collect user feedback with survey tools like WebAsk, Testograf and Typeform. To make working with responses as easy as possible, you can connect these services to Pachca using webhooks. Why bother, and how does it make work easier? Read on.

When you set up the integration, you can choose what information shows up in the message about a new response. In a feedback survey, that might be:

• the app rating
• any problems the user ran into
• contact details, if the user is willing to share them
• the company name

You can add this integration to an existing chat or create a separate channel where the bot posts responses. For example, you can create a channel that both marketers and the sales team can join. There's no limit on how many people can join a channel, so:

• If a response comes in with positive feedback, someone in the channel can reach out to the user and ask them to leave a good review of your service.
• If you see the same problem come up again and again from one or several companies, you can prioritize it.
• If there's a critical incident or a serious bug in the system, you can respond quickly.
• And you can discuss any response together in a thread without creating new chats.

You can build integrations like this with any survey tool that supports webhooks, and run surveys on any topic you like. An integration like this can make your marketing team's life easier, bring departments together or speed up your workflows.