AppEvent
How AppEvent moved to Pachca in 3 days after Discord was blocked. A fast migration story from an IT company
About the company
Hi! I'm Anastasia Chisteeva, project management methodologist at AppEvent. AppEvent is a modular platform that automates bookkeeping and online client booking. Companies in 14 CIS countries and more than 300 cities automate their workflows with AppEvent. Over 200,000 people use our products every month.
Life before Pachca
For a long time, our team communicated in Discord. After the news that it would be blocked, communication between departments slowed down almost immediately. Remote employees didn't know what to do. We realized we needed to find an alternative, even a temporary one. It was important to us that the new app be fully Russian, comfortable and effective. Out of 10 options, we chose Pachca because it fit our needs better than the rest.
The moment we knew Pachca was the one
We really liked how similar it was to Discord. We used threads a lot there, and in Pachca we were hooked by cross-chat threads. They turned out to be a handy, useful tool for communication across teams: you can mention any colleague in a thread, and they get access to the discussion.
How Pachca changed the way we communicate
Our sales team started actively using reminders to follow up later. Reactions made our online communication feel more alive, which remote employees especially loved. On top of that, bots and a straightforward Jira integration helped streamline our work, so the team always stays on top of changes and tasks.
Tips for switching
Prepare thoroughly for the move. Explore the features, write down questions for support and gather feedback from employees. Then put together a short how-to guide for them. These steps helped us move to the new app quickly and without stressing out the team. Maybe they'll help you too!
