Why do you need a team chat app?

A team chat app is a service that helps businesses communicate more effectively. Unlike regular messaging apps, it has a wide range of features that make work communication easier

What goes wrong in regular messaging apps, and how does a team chat app fix it?

Picture a company of 50 people, say, a marketing agency. Its employees run 30 projects. Each project has its own chat with the project team in it. On top of that, there are company-wide chats, department chats and direct messages with teammates. That adds up to 40–50 chats.

Problems this company will run into with regular messaging apps:

Problem 1: work chats get mixed up with personal ones.

According to TGStat, each user of Russian-language Telegram follows 15 channels on average. Everyone also has personal chats. Work chats get lost in this flood of information, and extra notifications and new messages pull people away from work.

Solution: Move all your work chats to Pachca instead. Personal conversations and news channels stay in your regular messaging app and don't distract you from work.

Problem 2: when an employee leaves, they keep all their work information: messages, files and contacts

Say an employee leaves the agency we've been talking about. They need to be removed from all work chats right away, but they still have the files and customer contacts, which means they can keep using them. That's not always good for the company.

Solution: In Pachca, when an employee leaves, an administrator removes them from the company workspace. They can no longer open chats or view any information.

Problem 3: the more employees you have, the more chats there are and the harder they are to manage

For example, once the agency grows past 80 employees, the number of chats shoots up. Communicating effectively gets even harder, and managing all those chats in Telegram becomes nearly impossible.

Solution: Pachca makes it much easier to communicate effectively as your team grows. Several automations help simplify administration, like tags and Active Directory. And with public and private chats, you can build a communication structure that easily grows with you.

Problem 4: discussing work is inconvenient

Several work topics may be discussed in any of the agency's chats at the same time: someone suggests a design for an ad creative while someone else proposes new ad copy. Everyone jumps into the discussion, and soon there are 50 messages in the chat. Everyone gets tons of notifications, and it's hard to tell who's replying to whom or find the topic being discussed.

Solution: Pachca has threads (comments under a message). The comments are grouped into a thread, so the whole discussion is tucked away there while the key context stays in the chat.

Instead of 50 messages, the agency's chat will have just 2, and the rest can be read in the thread.

A team chat app has other benefits too:

1. A team chat app can also be a reason to switch to hybrid or remote work. An office workspace costs about 10,000 ₽ per employee/month. So a company of 100 employees can save up to 1 million ₽ a month by moving its staff to remote work.

2. If you already have an open-source communication tool or your own team chat app, you can save on maintaining it. These apps need ongoing support and installation on your own servers, and you need someone on staff to handle it all. Pachca is a cloud-based team chat app, and we take care of supporting it. That means you can cut the resources you spend on maintaining your own tools.

How to choose a team chat app?

Try the Pachca team chat app or book a demo on our website. We'll get in touch, help you choose and show you how a team chat app can help your company specifically.