Delete your account
Who can delete a Pachca account and how
Want to delete your account? Here's a quick guide on how to do it.
You're an employee, administrator or guest
Contact your workspace administrator. They can deactivate you in the settings. We can't delete an active account on our side.
You're the workspace owner
An owner's account can be deleted only if they're the only member of the workspace (no one else is left).
If you're the owner and want to delete the workspace itself, first deactivate and remove all other members from the workspace, then email a deletion request to team@pachca.com.
Personal data deletion: 6-month period
If you want your personal data deleted from Pachca, send an official request to our support team. We can only delete your data 6 months after the date you sign the request, because messaging services aren't allowed to delete data right away (Russian Government Decree No. 728 of June 26, 2018).
We'll send you a request form and ask you to print, fill out and sign it, then send us a scan. We'll also notify your workspace administrator about the request. Six months later, your personal data will be deleted from Pachca.
Where to write: the Pachca support bot in Telegram/Max or the Pachca support email, team@pachca.com.