Exporting messages from Pachca

A message export is an archive of JSON files containing every message from every chat created in your workspace. It's available on the Corporation plan only.

Only the workspace Owner can request an export. You'll find it in workspace settings.

The export includes all messages from public, private and archived chats, including threads. For each message, you get the author, the time it was sent, the text and the list of reactions to it.

The export also includes direct messages, but in a limited format: the message author and the time it was sent, without the content of messages and threads. This data is useful for gauging employee engagement and activity, or for estimating each team member's workload.

Settings and limitations

When you request an export, you can set the period you want data for and add the IDs of the chats you want to export. If you need data for a longer period, request another export with a new date range once the first one is done.

The export guide on the developer portal lists the current limits: the maximum period and what is and isn't included in the archive.

The export runs asynchronously, so you can keep working in Pachca after you request it. When it's ready, the Owner gets an email with a link to download the archive.

Message export format

The archive is split into folders, one for each chat in the workspace. Each folder contains JSON files, one for each day of conversation. The export guide describes the full archive structure and all its fields.

Use the export to count messages and reactions in shared chats. This helps you measure engagement and improve company culture and communication. You can also count active chats and see how much discussion is happening across your company.